Billing

Billing & Payment Resources

Whether you’re looking to pay your bill, understand the line item charges on your invoice, or have a question, you’ll find all the information you need below. Our goal is to provide transparency and convenience, so you can easily navigate your Trilogy MedWaste billing experience. Your satisfaction is our priority, and we’re here to assist you every step of the way.

How to Pay Your Bill

Online: Login to the Trilogy MedWaste Customer Portal and select the ‘Make a Payment’ button from the Customer Portal home screen.
By Check:

Trilogy Medwaste Southeast, LLC
PO Box 670650
Dallas, TX 75267

Trilogy Medwaste West, LLC
P.O. Box 670567
Dallas, Texas 75267

Trilogy Medwaste South Central, LLC
P.O. Box 670567
Dallas, Texas 75267

By Phone: Call 888-763-3927, select option 1, then option 3.

Explanation of Charges

At Trilogy MedWaste, we are dedicated to continually transforming our business practices to enhance your experience and fulfill our commitment of providing safe, compliant, and dependable waste pickup and disposal services. You can review a breakdown of the charges you may see on your Trilogy invoices below. Exact line items will vary depending on your site and contract terms.

February 1, 2024: Some customers may see additional ancillary line-item fees on their February 2024 invoices for fees that were inadvertently unbilled in October, November, and December of 2023. We appreciate your understanding and apologize for any inconvenience. Please remit payment for these fees when paying your February invoice. If you have any questions, don’t hesitate to contact the Customer Service Team about this update.

Line item charges:

Per Container: A per-container charge for waste collection and safe, compliant transfer and disposal of waste.
Per Pound Service Fee: A per-pound charge for waste collection and safe, compliant transfer and disposal of waste.
Tariff Pricing: Only in Washington state, this charge is based on the total gallons included in the waste collection and to cover safe, compliant transfer and disposal of waste.
Tiered/Franchise Pricing: in select geographies only, this charge is based on the number of total containers serviced and safe, compliant transfer and disposal of waste.
Stop Charge: this rate will be charged each time we visit your site for service. If we visit your site for a scheduled service and there isn’t waste to collect or waste collection is refused, this fee will still be charged.
Temporary Fuel Surcharge: A flat rate surcharge per service to cover record-high, fluctuating fuel costs and unprecedented inflation, impacting our cost to serve you.
Install and Removal: A one-time charge for the installation and removal of Trilogy equipment on your site.
Tax: Varies by state, county/parish, and municipality.

Please note: Depending on your site and contract terms, you may see additional or unique line-item charges. These could include but are not limited to surcharges and fees related to weight of waste, boxes and supplies utilized to service your site, work order and manifest fees, and others.

Late Fee & Credit Hold Policy

Effective August 1, 2024, a late fee will be assessed if your payment is not received by your invoice due date. Depending on the terms of your agreement, the late fee will be applied as either a flat rate or a percentage of your invoice total.

Additionally, if your invoice goes 60 days past due, your account will be placed on a credit hold, and your services will be suspended effective the date of the credit hold.

Please note that if your services are stopped due to a credit hold, you still need to stay in compliance with federal, state, and local regulations for waste storage and disposal as the waste generator. If you’re put on a credit hold, you will need to pay your existing aged balance to have service reinstated.

Frequently Asked Questions

How do I sign up for the Trilogy Customer Portal?
- Email CustomerService@TrilogyMedWaste.com and a member of our Customer Service team will get your account setup.
How do I add a payment method to my account?
- To add a payment method to your account login to the Trilogy MedWaste Customer Portal and follow these step-by-step instructions.
How do I pay my Trilogy invoice(s)?
- To pay your invoice online, login to the Trilogy MedWaste Customer Portal and follow these step-by-step instructions.
- To pay your invoice by check, remit payment to:

Trilogy Medwaste Southeast, LLC
PO Box 670650
Dallas, TX 75267

Trilogy Medwaste West, LLC
P.O. Box 670567
Dallas, Texas 75267

Trilogy Medwaste South Central, LLC
P.O. Box 670567
Dallas, Texas 75267

To pay your invoice by phone, call 888-763-3927, select option 1, then option 3.

How do I setup autopay on my account?
- To setup autopay, login to the Trilogy MedWaste Customer Portal and follow these step-by-step instructions.
Can I make a partial payment towards my account balance?
- Yes, you can make full or partial payment towards your account balance, current charges, or select invoices.
What do the different payment options in the Customer Portal on the ‘Make A Payment’ screen mean?
- Total Balance: Pays the total balance due on the account.
- Current Charges: Pays only the current invoice amount.
- Fixed Amount: Pays a set amount towards the account total balance.
- Selected Invoices: Select specific invoices on which to apply payments.

If you have other questions

Contact our Customer Service Team by emailing CustomerService@TrilogyMedWaste.com or calling 888-763-3927.

Billing

Billing & Payment Resources

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